New Navigate users are encouraged to use this webpage as a means to learn the basic platform functionality. Click into a topic below to read instructions on common Navigate functions.
Receive training through our team of Navigate Liaisons. Contact the Liaison from your college/school or email us with your availability and the modality you prefer. Allow 30 minutes for an introductory training. Specific trainings on advanced platform features (Appointment Campaigns, Progress Reports, etc.) are offered throughout the year.
Strength in Numbers
Group trainings for departments or program staff are also available. Please contact us to schedule a training session for your team.
Contact Us
Email: ssc_help@stcloudstate.edu
Phone: (320) 308-6296
You can access Navigate through a shortcut in D2L, through this website, or directly at: stcloudstate.campus.eab.com
Log in using your Star ID and password; no separate credentials are required. Do not add "@minnstate.edu" or anything after your Star ID.
If you get an error message that your log-in credentials are not valid, that's indicating you have not yet been granted access to Navigate. To gain access, please click into the section for "New Users" for instructions. There is a brief D2L course to complete for new users.
You have the option to set user preferences, which will persist each time that you log into Navigate. These include setting a default care unit, location, email signature, and more.
To set your preferences, log into Navigate.
Email Signature: This signature will be used in emails you send through Navigate when selected. You cannot include images, but you can include links. We recommend including your Personal Availability Link (PALS) for easy advisee appointment scheduling.
Default Landing Page: Set the page you would like to see first each time you log in.
Default Care unit & Location: When you are creating an ad hoc appointment summary (not part of an appointment campaign), this care unit and location will be pre-selected for you. You can choose to change, as needed.
Once you have made your selections, click "Save."
Many Navigate users have different roles within the platform - instructor, faculty advisor, chair, student, etc. Each role provides distinct access to information based on the legitimate educational interest of the work.
To move between roles:
Faculty advisors who also teach classes will need to toggle between "Professor Home" (instructor) and "Staff Home" (faculty advisor) to see their advisees.
For Advisors:
When you are assigned as the advisor of record for a student, you can search for them by name or by Tech ID within Navigate. At the top of the page, click into the "Quick Search" bar and start typing their Tech ID or Name. Click on the hyperlink for the correct student when their name displays.
You will also see your list of advisees on your Staff dashboard page. If you do not see your advisees, you may need to toggle from the Professor Home to the Staff Homepage. Click into the "Toggling between Roles" section for instructions.
For Instructors:
After logging into Navigate, you'll see your list of students enrolled in your term courses. They will display in the top listing titled "Students in my Courses." If you do not see your students, you may need to toggle from the "Staff Home" to your "Professor Home." Click into the "Toggling between Roles" section for instructions.
Instructors who are concerned about a student's attendance, performance, or financial situation can issue 'alerts' through Navigate. These can be issued throughout the semester.
Instructions:
Remember - concerns over student mental or physical health, Title IX-related incidents, immediate concerns about student or campus safety, or other private student information should not be shared via Navigate. Those concerns should follow established reporting procedures.
Division of Student Affairs Referral Form for Student Support / BIT
Title IX
Public Safety
Instructors may be asked to submit progress reports on students in their courses during the semester. To participate, follow these instructions:
Navigate staff are available during Progress Report Campaigns to provide training and assistance for instructors. The Spring 2024 Progress Report Campaign will run January 29 through February 12. We will hold a second Progress Report Campaign for selected courses March 15 through March 25. We will offer training opportunities during both campaigns.
You may connect with the Navigate Liaison from your college or school or email us at: ssc_help@stcloudstate.edu with any questions or feedback.
When documenting your interaction in an Appointment Summary Report, it's important to remember that all reports are part of a student's official academic record and are subject to restrictions under FERPA and other privacy laws. Summary reports should focus on academic information and facts, rather than feelings.
If the student scheduled their appointment through a campaign, you will log their report as follows:
If the student did not book in advance, you will log their report as follows:
To prepare, ensure all events have an end-date and keep your Outlook current. Meetings that show as Tentative, Busy, or Away are blocked from student scheduling, so if you normally have office hours booked as Busy, you’ll need to change them to Free.
These reports provide an organized, convenient way for advisors and success team members to share information about individual students. Leaving detailed summaries is a great way to document previous advising conversations and can be used as a guide for future meetings. Students do not have access to view these reports, so you may use abbreviations or other higher education language in your documentation.
Start with the fields on the left side navigation.
in the Appointment Summary box, please include:
Faculty and Staff Navigate users have the ability to message their students through Navigate. The benefit of initiating a message through the platform is that the conversation is then tracked through Navigate, and is accessible to others who are responsible for supporting the student's success. When you send a message through Navigate, it will be visible to other employees in the student's "More" tab, under "Conversations."
To send an email or text:
With Email messages, you may choose to include attachments, links to websites, or other content.
Text messages are sent via a short code, which doesn't clearly identify you or SCSU as the originator.
Texts must include your name and affiliation with SCSU, and should be a prompt to action, rather than a specific message. This is done to protect the student's privacy. Texts are capped at 160 characters. If a student does not have a functioning cell phone number, the text you send will be received as an email instead. Texts should be used sparingly for enrollment-related purposes.
An example of an appropriate text sent via Navigate:
Hi (name), this is John, your SCSU advisor. I just sent you an email with a link to book your appointment to talk about spring classes. Hope to see you soon!
After instructors issue an alert (concern) about a student in their course, that alert opens a case within the Navigate platform. Cases are assigned to a specific point person to oversee the outreach to the student. They attempt contact through email, phone calls, texts, and other creative avenues (through residence hall directors, etc.) with the goal of connecting with the student, discussing your concern, and creating a plan to get the student back on track for success.
These plans may involve conversations with advisors, referrals to other campus and community resources, or on-going coaching meetings.
When the staff member determines the issue has been resolved, they will close the case in Navigate, which prompts an automated message back to you as the issuer. They advisor will indicate the official reason for closing the case, and may also include additional details for your reference. If you'd like additional details, please feel free to connect with the staff member directly.
In some cases, staff will be unable to get a hold of the student because they may have outdated contact information on file or they may be avoiding the outreach. In these situations, staff will make multiple attempts to connect with the student and if they are unable, they will close the case and choose a case reason that indicates it was closed without contact.
Navigate has two core success indicators - Success Markers and the Predicted Support Level.
Success Markers are key milestones for a particular program of study, comprised of key courses, minimum grade thresholds, and recommended credit ranges for completion. Markers are identified by faculty within a department and allow faculty and staff to monitor successful completion of these important courses and intervene with students should they not be meeting the recommendations. Success Markers will display as Completed, Upcoming, or Missing and are visible on the "Success Progress" tab on a student's profile.
Interested in implementing Success Markers in your undergraduate major? Contact Dr. Feng-Ling Johnson, Dean of University College and AVP for Student Success.
Predicted Support Level is a machine learning algorithm that uses SCSU's historical data to predict a student's likelihood of persisting to the next term in their declared major. It considers academic ability, performance, and preparation from a variety of data points. You will see that undergraduate, degree-seeking students are assigned Low, Moderate, or High Predicted Support Level on a student's dashboard.
The Predicted Support Level is not available for Graduate Students.