Counseling and Psychological Services has established contracts with many major health insurance plans. Students with these insurance plans can have their charges billed directly by presenting a valid insurance card with policy information.

If you do not have insurance or have a plan we are unable to bill directly, you are responsible for charges. After you have paid for your charges, you may be able to submit the charges to your insurance company for reimbursement. Contact us if you have questions.

Bring your insurance card to every visit.

The mental health needs of college students are growing. We strive to be efficient and to help as many students as possible. It is important that scheduled appointments are kept or cancelled in advance so that other students can be helped during those time slots.

Instructions:

• If you realize that you need to cancel an appointment, call to inform us of this at least 24-hours in advance at either (320) 308-3171 or (320) 308-3191.
• If you do not show up for a scheduled appointment, your provider will discuss this with you and come up with a plan for improved attendance.
  • You may also receive a secure message through the MyHealth portal about your missed appointment.
• If you do not show up for more than two appointments, your services will be put on hold for 60 days. You will not be allowed to schedule any new appointments with us, except for emergency services.
  • A list of community resources can be provided upon request.

Bills are sent via secure message in the patient portal at myhealthservices.stcloudstate.edu. You will receive an email in your St. Cloud State account stating you have a secure message. Full payment of your bill is due 30 days after you receive this email.

Options for paying your bill:

• You may come in to the Medical Clinic/Counseling and Psychological Services to pay at the check-out desk, mail a check, or call with credit card information. A printed itemized receipt is available upon request.
• You may call our cashier and request that your bill be sent to the business office to be added to your other university charges. (A hold may be placed on registration until the bill is paid.) This request will need to be made each time you receive a message.
• You may call the cashier to request a paper bill be mailed to you at whatever address you provide. This  request will need to be made each time you receive an email.
• Acceptable payment methods: cash, checks, and credit cards (Mastercard, Visa, Discover and American Express).

If you do not pay your bill or make payment arrangements before it is due, the St. Cloud State Business Office will be notified and you will be charged a $20 late fee. The bill will be added to your University account and you may not be allowed to register for future classes, or receive a transcript or grades until your bill has been paid.

HIPAA (Health Insurance Portability and Accountability Act) regulations do not permit the Medical Clinic/CAPS to send or email bills to anyone other than the student. 

Mid-Minnesota Legal Aid helps people sign up for insurance

• Mid-Minnesota Legal Aid
• Phone: (320) 253-0121

Or, you can find options available to you at MNsure: www.mnsure.org.

United Healthcare Student Resources, UHCSR, is St. Cloud State University's designated insurance policy for international students in F1 and J1 visa status.

Important information

• This is an illness and injury plan with preventive care benefits.
• Dental coverage is not included in this plan.
• Additionally, not all services offered at a medical facility are guaranteed to be covered by the insurance plan.
• If not an emergency, member should attempt to verify benefits with UHCSR prior to receiving a service.
• After $50 deductible per illness or injury, patient is responsible for 20% of each bill. UHCSR will pay 80% if services are covered.
  • If seen multiple times in the same policy year for the same illness or injury, member will only pay the $50 deductible once and will be responsible for 20% of each bill received.

International Plymouth students should use the following instructions to find an in-network provider:

• www.uhcsr.com/myaccount (login required) or www.uhcsr.com/stcloudstate
• Click “Find a Provider”
• Update zip code to where insured wants to seek medical care
• Search for people/places/services & treatments or type a specific name into the search bar
• Filter down results.