Analytics and Institutional Research
Qualtrics
Usage Guidelines
Access Qualtrics
Requesting a Qualtrics Account
Complete the Qualtrics Account Request Form. Requests are reviewed on a weekly basis.
- The use of Qualtrics is limited to university-related work. Using Qualtrics for third party, for-profit, or not-for-profit organizations is not allowed, nor is personal use not related to the University.
- Use of Qualtrics is subject to the same acceptable use policies as other St. Cloud State computing resources as set forth by Information Technology Services. Users must comply with all other applicable university policies and state and federal laws.
- Qualtrics users are responsible for following St. Cloud State Institutional Review Board (IRB) processes.
- Qualtrics users will protect the privacy and confidentiality of human subjects and other institutional information as required by the Family Educational Rights and Privacy Act (FERPA). For more comprehensive information, please visit St. Cloud State’s FERPA page or the Department of Education's FERPA page.
- The St. Cloud State University logo may be used only when surveys are administered as part of official University business. Users can reference St. Cloud State’s guidelines on logo use.
- Proper authorization is required for use of any copyright material or third party logo used in the survey. Please refer to St. Cloud State’s copyright policy.
- Employees are responsible for general oversight of acceptable and responsible use of Qualtrics among their students in accordance with university policies.
- St. Cloud State's Qualtrics administrators will routinely monitor the volume of surveys and survey respondents for system management purposes. Usage may also be subject to auditing and security testing.
- Qualtrics will archive and retain surveys instruments and survey responses indefinitely. However, users are responsible for archiving their data to other media such as a local hard drive prior to expiration of their Qualtrics accounts. St. Cloud State is not responsible for archiving data.
- St. Cloud State reserves the right to change, at any time, at its sole discretion, the St. Cloud State Qualtrics offering and these guidelines and procedures.
Additional Information About Qualtrics
Support, Training and Survey Design
Qualtrics provides a robust online training and documentation website at https://www.qualtrics.com/support/. After a Qualtrics account has been created, a University Qualtrics Administrator will provide training resources.
For questions regarding survey design and functionality, the Qualtrics Support website should be the first level of support. Please follow the support structure below.
- Level 0 – User uses online support (www.Qualtrics.com/support)
- Level 1 – User directly contacts Qualtrics support (phone, email, chat)
- Level 2 – User contacts Brand administrator
- Level 3 – Brand administrator contacts Qualtrics support
- Level 4 - Brand administrator contacts Qualtrics Client Success