Center for Continuing Studies

Customer Service Training

The skills and knowledge that produce good customer service are essential for today's workforce.

  • They are one of the 10 top skills employers want.
  • 80 percent of businesses provide customer service.
  • Customer recruitment takes 5 times more resources than customer retention.

Who should attend

  • Business owners, supervisors and managers who want their staff to develop customer service skills
  • Inside sales and order desk staff
  • Credit & collections staff
  • Anyone who interacts with customers
  • Anyone who wants to enhance their skills, beef up their resume or advance their career.

What you'll learn

We offer two modules and certification for those who attend both.

Art of Satisfying Customers

  • Your key to customer satisfaction
  • Exceeding customer expectations
  • The language of positive communications
  • Teamwork development

Advanced Customer Services

  • Empowerment
  • Speed
  • Service recovery
  • Remember me

Cost: Based on courses chosen.

Parking: free, convenient, secure and indoor at our location.

We can help

We can customize a 21-hour Customer Experience Certification program for your business or organization.

Contact Tammy Anhalt-Warner, 320-308-4252

Location: We customize a course for your group at a location of your choice or at our SCSU Welcome Center, 355 Fifth Ave. S, St. Cloud, MN.

Cost: Based on courses chosen.

Parking: free, convenient, secure and indoor at our location.