Center for Continuing Studies

Conflict Resolution Center

Conflict Resolution Center St. Cloud is the satellite office for a partnership between the Conflict Resolution Center (CRC) in Minneapolis and St. Cloud State. CRC and St. Cloud State offer credit and non-credit training opportunities for St. Cloud State students and community members. 

We offer two courses/trainings in mediation at St. Cloud State University.  

  • Civil mediation is mediation for disputes such as insurance claims, disagreements between business partners, neighbors, and landlords/tenants, etc.
  • Family mediation is mediation for divorcing couples, parenting time or any other family related matters. Covers family law; psychological issues of adults and children in divorce; domestic abuse; financial and property issues, and mediator ethics in family cases. 

Both of these courses are certified by the Minnesota supreme court as qualifying individuals for the corresponding rosters.

Both courses can be taken for CEU hours or as a credit based course. Both may be taken at the graduate level for someone who is pursuing a master’s degree.

Questions: contact Tammy@SCSUTraining.com

Conflict Coaching/Live Online

Conflict Coaching

Dates:  To be announced

Time:  To be announced

Registration Fee:

  • Regular Rate
  • CRC Volunteer Rate
  • Group discounts are available. Contact Ona Lawrence for details stcloud@crcminnesota.org

This two-day workshop (split into four afternoons) is for people who work with others in conflict. Conflict coaching is one-on-one process during which a trained conflict coach works with a person in conflict using conflict resolution skills and strategies to support the coachee’s ability to engage in, manage, or productively resolve the conflict. Conflict coaching can be used as a stand-alone process or as a step before or during mediation. A conflict coach is a confidential listener who helps the coachee see the conflict from all perspectives, consider options, and come up with a plan of action. In conflict coaching, the coachee, not the conflict coach, is responsible for the outcome. Conflict coaching can be useful for conflicts in the workplace, divorce and post-decree situations as well as community disputes.

The following topics will be covered:

  • Understanding what conflict coaching is and is not
  • Understanding conflict- sources, types, physiology
  • Gaining new skills to help others transform conflict
  • Understanding and conducting the stages of conflict coaching
  • Understanding and appreciating the role of emotion
  • Gaining hands on skills in teaching “I” messages, conflict mapping, role playing, listening, perspective swapping and other skills
  • Practicing conflict coaching through role plays and exercises

    *Scholarships may be available for CRC current volunteers.

Trainer: Roseanna G. Ross is Professor Emerita of Communication Studies at St. Cloud State University. During her tenure, she served as Coordinator of the SCSU Employee Mediation Program, Department Chair, Interim Vice President for Academic Affairs, and Director of the Faculty Center for Teaching Excellence. With over 40 years of experience as a communication consultant and trainer, Roseanna provides training in mediation, conflict coaching, listening and team building. She is a qualified neutral under Rule 114 and is co-developer of the Ross-DeWine Conflict Management Style Instrument. Roseanna has a Ph.D. from Ohio University with a focus in interpersonal and small group communication. Professionally, she has received a number of awards including: The Conflict Resolution Center of Minneapolis Spirit of Peace Award (2015), SCSU College of Fine Arts and Humanities Leadership Award (2010), and the National Society for Experiential Learning (NSEE) Pioneer in Experiential Learning Award (2006).

REGISTER with the Conflict Resolution Center

Contact Tammy@SCSUTraining.com to be added to the mailing list or wait list.

40 Hour Civil Mediation Training/Live Online Class

WIOA Certified

CEU's and for Credit

Dates: January 16, 17, 23, 24 and 30 (Saturdays and Sundays) //  Live Online

SHRM partnership logo 2020

Time:  8 a.m.-5 p.m.


The 40-Hour Facilitative Civil Mediation Training is a comprehensive experiential training course that teaches participants to skillfully facilitate conversations between people in conflict in order to assist them in reaching creative, mutually-satisfactory outcomes. This course is designed for professionals who want to learn to mediate, and meets all requirements of both the Minnesota Supreme Court’s Rule 114 Training Guidelines and the Community Dispute Resolution Program Training Requirements for community mediators in Minnesota. Upon completion of this certified course, participants will have the skills to mediate in a wide variety of situations and be eligible for inclusion on the Minnesota Rule 114 Qualified Neutral Civil Roster as well as be eligible to volunteer with community mediation centers throughout Minnesota.

During the training, participants learn the mediation process, and gain the skills to identify the interests and fundamental needs that underlie the positions of people in conflict. Participants also learn to reframe positional or destructive communication into productive communication, and to understand conflict styles, become an active listener, manage impasse, and identify power imbalances. Additionally, participants learn skills to remain neutral in challenging situations, and gain an understanding of the cultural and ethical issues that may arise when mediating parties in conflict.

Professional Credits:

  • 40 Alternative Dispute Resolution Credits (ADR); includes 2 Ethics Credits, 26 Standard Continuing Legal Education Credits (CLE), includes 2 Ethics Credits and 2 Elimination of Bias Credits, 30 total CLE
  • 40 SHRM Professional Development Credits
  • CEU certificate for educators, social workers, etc. will also be available

  • $10 due the first day of class to purchase a required manual.

Click to register for:

Available as a CEU course or as a for-credit course.

Cancellation Policy: 
A full refund minus a $25 processing fee will be issued if request is received by the deadline for the CUE/Non-Credit option.


This is a 40 hour course even though the minimum number of hours needed for the civil roster is only 30 hours. The differential is because this course counts both as a university course which meets for around 45 hours as well as qualifying one for the roster.

Instructor: R. Jeffrey RingerJeffrey Ringer, Facilitator

Professor and Chair of the Communication Studies Department at St. Cloud State University. Ringer is a Qualified Neutral under Rule 114 of the Minnesota General Rules of Practice and has taught mediation for over ten years. He also teaches courses in conflict management, family communication, and alternative forms of third party intervention. He is a volunteer mediator for the Conflict Resolution Center and operates a ballroom dance studio in his free time.

Questions:  Contact Jeff Ringer, ringer@stcloudstate.edu


Contact Tammy@SCSUTraining.com to be added to the mailing list or wait list.

Family Mediation Training

CEU's and for Credit                                            WIOA Certified

SHRM logo

Dates:  May 10 - 14, 2021

Time:  8 a.m.-5 p.m.

Location: 
St. Cloud State University or live online (depending on pandemic)
355 5th Ave. S.
St. Cloud, MN 56301

Family mediation is an empowering process for people separating or divorcing. District courts throughout Minnesota require parties filing for divorce to consider alternative dispute resolution processes during the course of their court case. 

In this class we will cover: mediation theory and practice, family law; psychological issues of adults and children in divorce; domestic abuse; financial and property issues, and mediator ethics in family cases. Class also includes role plays, coaching and debriefing.

A comprehensive experiential training course for professionals who want to learn to mediate family disputes and meets the requirements of the Minnesota Supreme Court’s Rule 114 Training Guidelines.

Upon completion of this certified course, participants will have the skills to mediate in family and divorce situations and be eligible for inclusion on the Minnesota Rule 114 Qualified Neutral Family Roster.

Professional Credits:

  • 40 Alternative Dispute Resolution Credits (ADR); includes 2 Ethics Credits
  • 26 Standard Continuing Legal Education Credits (CLE); includes 2 Ethics Credits and 2 Elimination of Bias Credits
  • 40 SHRM Professional Development Credits
  • CEU certificate for educators, social workers, etc. will also be available

  • Bring $15 to the first day of class to purchase a required manual.

Click to register for:

Available as a CEU course or as a for-credit course.

Cancellation Policy: 
A full refund minus a $25 processing fee will be issued if request is received by the deadline for the CUE/Non-Credit option.


This is a 40 hour course even though the minimum number of hours needed for the roster is only 30 hours. The differential is because this course counts both as a university course which meets for around 45 hours as well as qualifying one for the roster.

Instructor:  R. Jeffrey Ringer Jeffrey Ringer

Professor and Chair of the Communication Studies Department at SCSU.  Jeff is a Qualified Neutral under Rule 114 of the Minnesota General Rules of Practice and has taught mediation for over ten years.  He also teaches courses in conflict management, family communication, and alternative forms of third party intervention.  He is a volunteer mediator for the Conflict Resolution Center and operates a ballroom dance studio in his free time.

Questions:  Contact Jeff Ringer, ringer@stcloudstate.edu


Contact Tammy@SCSUTraining.com to be added to the mailing list or wait list.

Family Mediation Bridge Training

Family Mediation Bridge Training - CEU's 

Dates:  May 12- 14, 2021  (subject to minor changes)

Time:  8 a.m.-5 p.m. (subject to minor changes)

Location: 
St. Cloud State University or live online (depending on pandemic)
355 5th Ave. S.
St. Cloud, MN 56301

Cost:  $360.00


  • Bring $15 to the first day of class to purchase a required manual.

Click to register for:

CEU certificate (26 hours) for educators, social workers, etc. will be available


Family mediation is an empowering process for people separating or divorcing. District courts throughout Minnesota require parties filing for divorce to consider alternative dispute resolution processes during the course of their court case. If you are already a trained civil mediator and are interested in becoming trained to mediate family mediation cases, completion of this class means you are eligible to apply to be on the Minnesota Rule 114 Family Facilitative Hybrid Qualified Neutral Roster.

In this class we will cover: family law; psychological issues of adults and children in divorce; domestic abuse; financial and property issues, and mediator ethics in family cases. Class also includes role plays, coaching and debriefing.


Instructor:  R. Jeffrey RingerJeffrey Ringer

Professor and Chair of the Communication Studies Department at SCSU.  Jeff is a Qualified Neutral under Rule 114 of the Minnesota General Rules of Practice and has taught mediation for over ten years.  He also teaches courses in conflict management, family communication, and alternative forms of third party intervention.  He is a volunteer mediator for the Conflict Resolution Center and operates a ballroom dance studio in his free time.

Questions:  Contact Jeff Ringer, ringer@stcloudstate.edu


Contact Tammy@SCSUTraining.com to be added to the mailing list or wait list.

Related Courses

Alternative Dispute Resolution Certificate Course