Center for Continuing Studies

Conflict Resolution Center

Conflict Resolution Center St. Cloud is the satellite office for a partnership between the Conflict Resolution Center in Minneapolis and St. Cloud State.

Questions: contact

Learn to Be A Conflict Coach

Dates:  Jan. 10-11, 2019

Time:    9 a.m.-4 p.m.

Location:  St. Cloud State University Welcome Center

                355 5th Ave. S., St. Cloud, Minnesota

Conflict coaching is one-on-one process during which a trained conflict coach works with a person in conflict using conflict resolution skills and strategies to support the coachee’s ability to engage in, manage, or productively resolve the conflict. Conflict coaching can be used as a stand-alone process, or as a step before or during the life of a mediation.

A conflict coach is a confidential listener who helps the coachee see the conflict from all perspectives, consider options, and come up with a plan of action. In conflict coaching, the coachee, not the conflict coach, is responsible for the outcome.

Conflict coaching can be useful for conflicts in the workplace, divorce and post-decree situations as well as community disputes.

The following topics will be covered:

• Understanding what conflict coaching is and is not,
• Understanding conflict- sources-types-physiology,
• Gaining new skills to help others transform conflict,
• Understanding the stages of conflict coaching,
• Learning how to conduct each stage of conflict coaching,
• Understanding and appreciating the role of emotion,
• Gaining hands on skills in teaching others about “I” messages, conflict mapping, role playing, listening, perspective swapping and other skills,
• Practicing conflict coaching through role plays and exercises.

Facilitator:  Roseanna Ross

Registration handled by Conflict Resolution Center

Civil Mediation Training

WIOA Certified

Dates:  Weekends - Jan. 19, 20, 26, 27 and Feb. 5

Time:  8 a.m.-5 p.m.

Location:  St. Cloud State University Welcome Center

                355 5th Ave. S., St. Cloud, Minnesota

The Civil Mediation Training is a comprehensive experiential training course that teaches participants to skillfully facilitate conversations between people in conflict in order to assist them in reaching creative, mutually-satisfactory outcomes. This course is designed for professionals who want to learn to mediate, and meets all requirements of both the Minnesota Supreme Court’s Rule 114 Training Guidelines and the Community Dispute Resolution Program Training Requirements for community mediators in Minnesota. Upon completion of this certified course, participants will have the skills to mediate in a wide variety of situations and be eligible for inclusion on the Minnesota Rule 114 Qualified Neutral Civil Roster as well as be eligible to volunteer with community mediation centers throughout Minnesota.

Professional Credits:

30 Alternative Dispute Resolution Credits (ADR); includes 2 Ethics Credits

26 Standard Continuing Legal Education Credits (CLE); includes 2 Ethics Credits and 2 Elimination of Bias Credits

30 SHRM Professional Development CreditsSHRM 2018 logo

CEU certificate for educators, social workers, etc. will also be available



Volunteer mediators work in court and community settings. Trained students, faculty and experienced mediators work together to provide mediation services to St. Cloud and beyond:

Service areas include:

  • Housing
  • Education
  • Employment
  • Family
  • Business issues
  • Relationship matters

The work is funded by the Minnesota Office for Collaboration and Dispute Resolution. The office promotes the broad use of community mediation to ensure all areas have access to services. Under Chapter 494, it provides grants to private non-profit entities certified by the state court administrator. 

Family Mediation Bridge Training

Dates:  May 15-17, 2019

Time:  8 a.m.-5 p.m.


St. Cloud State University

826 1st Ave S

Riverview - Room 214

St. Cloud, MN  56301

Family mediation is an empowering process for people separating or divorcing. District courts throughout Minnesota require parties filing for divorce to consider alternative dispute resolution processes during the course of their court case. If you are already a trained civil mediator and are interested in becoming trained to mediate family mediation cases, completion of this class means you are eligible to apply to be on the Minnesota Rule 114 Family Facilitative Hybrid Qualified Neutral Roster. In this class we will cover: family law; psychological issues of adults and children in divorce; domestic abuse; financial and property issues, and mediator ethics in family cases. Class also includes role plays, coaching and debriefing.