University Community Relations
Approved SPC 4/29/04
Approved Faculty Senate 5/4/04
Download the University Community
Relations Goals and KPIs (PDF)
Goal A: St. Cloud State University will support and recognize practices that actively promote open dialogue and understanding within its internal community.
Impact: Immediate, low
Long-term, high
Effort: High
KPI A1: The University will improve conflict resolution on campus so that conflict is addressed in a pro-active and positive manner and so that the campus climate is supportive and nurturing for all university students, faculty, staff, and administrators
Definition/Strategies/Action Plan: Some of this data is already available, such as expenditures on lawsuit and complaints filed/investigated. A climate survey would need to be developed, possibly based on the questions asked in prior studies. Most importantly, follow up on conflicts "resolved"/complaints filed to determine if the Institution actually resolved the matter to the general satisfaction of the parties involved and whether the University followed strictly procedures for dealing with conflict resolution. This would involve creating a new process to follow up on complaints and evaluate if our processes are working.
| Data | Responsible Parties | Timeline |
|---|---|---|
Mediation program usage Number of conflicts resolved through various dispute resolution options |
Mediation Coordination Committee Institutional Studies Human Resources |
Annual; 5-year trends |
Grievances |
Bargaining units President, Provost, Vice Presidents, and Deans |
|
Affirmative Action Complaints Number of AAO and IBI complaints filed by members of protected class compared to other institutions |
AAO Human Resources Lead Investigator Annual Report President’s Office and top administrative offices |
|
Annual expenditures on discrimination and other lawsuits |
Budget Office |
|
Student conflict Academic Integrity |
Student Life & Development |
|
Public Safety |
Public Safety Annual Report |
|
| Review of periodically administered climate studies and surveys (see Diversity and Social Justice KPI B2) | CARE Leadership Team |
Impact: Medium to High
Effort: Medium
KPI A2: The University will increase by 5% a year the number of employees who are satisfied with the quality and level of communication on campus.
Definition/Strategies/Action Plan: Satisfaction with the type and openness of information shared within the organization is a key indicator of employee satisfaction.
| Data | Responsible Parties | Timeline |
|---|---|---|
Employee focus groups Employee surveys |
President's Office Human Resources Bargaining Units |
Every Semester |
Goal B: St. Cloud State University will support and recognize partnership development and community engagement efforts that contribute to the well being and stability of the University and its external stakeholders.
Impact: High
Effort: Medium
KPI B1: The University will increase by 5% a year the amount of external community support for and participation in university activities and programs
Definition/Strategies/Action Plan: Measurement of regular interaction between the University and the surrounding community will be important as a way to determine if the University is effectively serving as a resource for the surrounding community. Much of this data is currently collected but not aggregated into one report. Private dollars are an important source of funding for University initiatives. Measurement of private dollars provided to the University each year will allow the University to gauge its overall level of support from its communities.
| Data | Responsible Parties | Timeline |
|---|---|---|
Number of alumni and friends making contributions to SCSU Foundation Number of community members attending on-campus events
|
Alumni & Foundation Center UPB University Communications President’s Office Atwood Athletics Fine Arts Departments/units/colleges sponsoring programs and events Student Life & Development |
Quarterly |
Impact: Medium
Effort: Low to Medium
KPI B2: The University will increase by 5% a year the amount of support for the external community by increasing the number of external community contacts through outreach, partnerships, collaborations, community-based research, service learning, and volunteer work.
Definition/Strategies/Action Plan: Awareness of existing community and university partnerships can spark opportunities for new collaborations in the future. Through the establishment of a form of clearinghouse, information will be made available campus wide. Deans, directors and designated representatives will provide information to University Communications for distribution on an established, regular basis. Efforts will be made to include academic, non academic and student endeavors.
| Data | Responsible Parties | Timeline |
|---|---|---|
Number of community outreach contacts by SCSU faculty, staff and administrators as identified through faculty surveys and SCSU Annual Work Plan Number of service learning projects reported as identified through faculty surveys and SCSU Annual Work Plan Number of student hours of volunteer work identified through Volunteer Connections Level of satisfaction with university’s outreach efforts as expressed through community leader focus groups Number of community-based research projects, partnerships and collaborations |
President's Office Provost’s Office Deans University Communications Service-Learning Coordinator VP for Student Life & Development SCSU Volunteer Connection Office Career Services Sponsored Programs |
Annually |
Academic Distinction | Service
Community
University Community Relations | Technology | Diversity
and Social Justice
