Service Community
Approved SPC 4/30/04
Approved Faculty Senate 5/4/04
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Goals and KPIs (PDF)
II. St. Cloud State University will emphasize and support services that lead to higher retention and success for students, faculty and staff.
Goal A. University resources will be aligned to match desired activity.
Impact: High
Effort: Low
KPI A1: SCSU will increase its current freshman-to-sophomore year retention rate of 71% (full-time and part-time) to 78.5% over the next 5 years (1.5% annually), effective with the fall 2004 New Entering Freshmen cohort. This, in turn, will enhance SCSU's 4-, 5-, and 6-year graduation rates.
Definition/Strategies/Action Plan: The goal is to improve academic and non-academic services to students including access to both upper- and lower-division courses and support and enrichment activities.
| Data | Responsible Parties | Timeline |
|---|---|---|
ISRS |
The Provost Deans Dean of Undergraduate Studies Student Life and Development Enrollment Management |
Annual and 5 year trend |
Goal B. SCSU will maintain programs and services that strive to make the campus one that respects diversity and works for social justice and a sense of connectedness for students and employees.
Impact: High
Effort: High
KPI B1: The University will assess student satisfaction using several national and locally produced instruments in order to establish baselines and to locate and correct problem areas.
Definition/Strategies/Action Plan: Both in-house and national surveys will be used to collect student and employee opinions regarding their campus experience. Results will be used to design and implement campus environment improvements.
| Data | Responsible Parties | Timeline |
|---|---|---|
Student data
|
Student experience
|
Every 1-2 years |
NSSE Employee surveys Interviews |
Employee experience
|
Academic Distinction | Service
Community
University Community Relations | Technology | Diversity
and Social Justice
