SCSU Strategic Planning & Reporting
October 31, 1998
Student Life & Development

DEPARTMENT: Residential Life
DIRECTOR: Michael Hayman
PHONE NUMBER: (320) 255-2166

MISSION:

The purpose of the Residential Life program is to promote individual development within our residential community, emphasizing a global perspective. Central to our purpose is providing an environment in which respect for self and others "becomes a way of life."

Our department strives to provide a safe and secure living environment, experiences leading to the understanding of different cultures, values, ideas, and people, with the opportunity to gain new knowledge and skills.

Inherent to our mission are these principles:

  • To recognize and develop actions and attitudes of respect for and celebration of diversity.
  • Residence hall staff and students will be role models in creating a community living environment which respects the rights of all residents.
  • To identify, create, and provide a wide array of quality resources for students and staff to assist in fulfillment of our mission.
  • To implement a "student development model", designed to promote and encourage students to:
    • develop a sense of belonging
    • acquire new knowledge and skills
    • choose informed attitudes
    • assume self responsibility

Our vision is to be recognized as the top residence hall program in the Upper Midwest and one of the top ten in the nation.

We are committed to:

  • Providing the highest quality services possible to our constituents,
  • Respecting differences and working toward greater diversity and inclusiveness,
  • Demonstrating civility in all discourse,
  • Responsible use of fiscal and human resources to serve students in fulfilling the goals of Student Life and Development and the University Mission.

SITUATIONAL ANALYSIS

Strengths

  • ResNet Program
  • High student/staff ratio -via RAs
  • Computer labs in halls
  • Speciality programs - SOTA, FYC
  • Occupancy level
  • Amenities and services available to students (i.e., printer,
    copiers, desk service)
  • Security Program
  • Food Service, meal plan options, meal exchange and Husky
    Buck program
  • Orientation/connection/retention rate
  • Affordability
  • Quality of staff
  • Location/convenience
  • Flexible payment plan
  • Service philosophy
  • Quality of student staff
  • Programming-social, cultural and recreational opportunities
  • Academics - GPA average in halls vs. off campus

Weaknesses

  • Lack of single rooms
  • No family housing
  • Most halls are traditional double, loaded corridor style
  • Lack of privacy
  • Shared bathrooms
  • Limited size and space in rooms
  • Lack of cooking facilities
  • Storage limitations
  • Limited parking
  • Limited special interest housing options
  • Need to meld more with academics

Opportunities

  • Computers and classes in the residence halls
  • Leadership roles
  • Diversity
  • Safe enviroment
  • Construct/renovate residence halls-expand housing opportunities

Threats

  • Dry campus
  • Monthly leases off campus
  • Accomodate summer housing
  • Maintenance and Custodial Issues
  • Internal/external relations
  • Off campus apartment construction
  • Availability of single rooms off campus
  • Drugs/Alcohol
  • Discipline-stricter on campus
  • Change in demand
  • Age and style of our facilities

University Themes

Academic Distinction

Student Life and Development will, through its programs, services and cooperative ventures with faculty, compliment the academic mission of the university. In addition, SLD will provide students with distinctive opportunities to develop cultural, sensitivity, leadership, social and career oriented skills necessary for future success.

Current Initiatives:

  • Provide staff and hall council with planning calendars for time management utilization.
  • First Year Connection Program - class pairing, Honors and DGS housing programs will continue.
  • First Year Connections curriculum component which integrates students' living and learning environments
  • The Honors Program and the Honors Community - GPA is consistently the highest in the halls
  • Hall recognition for academic distinction programs is being promoted.
  • Study rooms are available in each residence hall.
  • Currently Residential Life requires RA's to program. Many RA's offer academic success programs for their residents.

New Initiatives:

  • Develop academic incentive programs for floors, halls and students which recognize academic excellence.
  • Develop intervention programs for academically at risk students.
  • Develop visuals about correlation (direct inverse connection) of GPA and alcohol consumption per week.
  • Bring back study guide reminder booklet and give with probation letter.
  • There will be a new computer lab in Mitchell to make it easier for students to focus on academics in the residence halls.
  • Have tutors (students) designated in each hall. This would make it more convenient for residents to get assistance. A list of tutors could be distributed each semester.
  • Expand study rooms in every hall with resources to enhance the academic environment.
  • Establish workshops on time management, note taking, study skills, etc. at the beginning of each semester.
  • Bring back favorite faculty lecture series.
  • Ask faculty to judge events, host or emcee EAGLE Awards and/or other residence hall programs.
  • Invite faculty to Holiday Dinner.

Future Initiatives:

  • Develop academic advocate program for residence hall students.
  • Develop study floor concept, coordinated by either a graduate assistant or professional staff member.
  • Establish a system to identify and support students at high risk for academic failure. This may need to be collaborative, university wide effort.
  • Add programming requirement in area of study skills to our required programming format.
  • ARC coordinator for the department. This person would serve as a resource to everyone. In addition we could further focus RA programming to stress more educational success programs. Each hall should look at developing a study board to help facilitate study groups in the hall. Also, we might want to consider expanding the First Year Connection programs to sophomores and possibly to upperclassmen as well.
  • Expansion of the First Year Connection program to additional halls should be considered.
  • Establish Residential Life Tutoring system.
  • Add more Assistant Directors of Residential Life - each having a specific focus point.
    • Academic Advisor
      - academic outreach, general class advising, basic major and career counseling, time management and study skills focus
    • Alcohol and Drug Educator
      - focus on outreach, assessments and programming
    • Diversity Advocate
      - assist in training, outreach to students of color and diversity committees, advise programming initiatives
  • If students agreed to live in the halls for all four years, and attend full-time, we would agree to get them the classes they needed in order to graduate in four years or we'd pay their tuition.
  • Develop a plan for specialized upper-class floors or section of floors, housing academically serious students by major.
  • Provide Residential Life scholarships (like room and board discounts) for high GPA's.
  • Ban smoking in all halls. Recent empirical trends show that the smoking floors have overall lower GPA's and more discipline problems.
  • Create more diverse housing options like married, single parent or family housing, so more students will have access to the academic environment provided by Residential Life.

Measurable Outcomes:

The Department of Residential Life will measure success of these initiatives by:

  • Developing a comprehensive student satisfaction survey and administering the survey during the 1998-99 academic year. A baseline satisfaction level will be determined against which future satisfaction of students will be measured, by re-administering the survey each year. This will focus on study atmosphere, noise issues, academic support programs and other academic related issues.
  • Student focus groups will be conducted in each hall on an annual basis to identify academic needs of students.
  • Academic success of our students will be measured through study of grade reports by hall, class and program.
  • Retention statistics will be complied and evaluated for increased retention, annually.
  • Exit surveys will be conducted with sample groups of students leaving our program and/or withdrawing from St. Cloud State University.
  • A comparison study of the cost of living on-campus versus off-campus and versus other universities housing programs will be completed annually.
  • On going evaluation and feedback from our residence hall student leadership groups (Hall councils and Residence Hall Association) will be provided.

Service Community

Student Life and Development will put students first in everything that we do. Guided by periodic assessment, we will provide the highest quality student services possible, cognizant of the diverse needs of our students. Further, SLD will model and advance the values of civility and service to others in an effort to develop a safer and more effective living-learning community.

Current Initiatives

  • Services (ice machines, copiers, printers, facility amenities, copy and laser cards, etc.).
  • Emphasis on desk operations.
  • Student employee requirement to wear Residential Life staff shirts while working.
  • Personal contact with each resident.
  • Updated desk procedures with policies on homework, music, etc. while working the desk.
  • Insisting upon immediate acknowledgment of people....always going an extra mile to direct people towards whatever they need.
  • Training Night Security Staff to respectfully serve community.
  • Desk training.
  • Discipline sanctions implemented firmly and fairly for all students.
  • Outreaching service aspect for student volunteerism and community service.
  • Public Safety working with Residential Life to provide a safer environment.
  • Night Supervision and security program to promote a safe, secure environment.
  • Exit surveys conducted with all residence hall students who withdraw from SCSU.
  • Employing desk managers for improved service of our main desk program.
  • Continue having programs that work directly with the community.
  • Programming, discipline, rounds, keys, desk duties--everything we do should fit into a service model for students.
  • Continue customer service commitment, especially at the desk area.

New Initiatives:

  • Increased security program by doubling the number of night supervisors.
  • Customer service training video for student employee training is being developed.
  • Safety posters/signs on each residence hall student room door were installed.
  • MACURH Conference --the help and connection established with the St. Cloud Community by hosting the 1998 MACURH Conference.
  • Two Night Supervisors on at all scheduled hours.
  • Establish a customer service training program for all student and union employees.
  • Establish an ongoing assessment of services provided.
  • Increased customer service training with our Deskworkers this year.
  • Radios are now being used to provide immediate assistance to those in need of it.
  • Security cameras will be placed in the Residence hall lobbies to monitor access doors.
  • Encourage every student to acknowledge others with "Hi" or a friendly gesture. This goal may be accomplished through modeling rather than training.
  • Incorporate the Customer Service Training course into RA/Night Supervisor camp.
  • Hire a full time receptionist for the Residential Life Office.
  • Assign one individual in each hall to be a "desk manager" (workstudy or dorm account funds).
  • Two Residential Life Representatives in each hall that live in and coordinate info, guests, hosting.

Future Initiatives

  • Expand Residential Life Office hours to 6:00 p.m. nightly during the academic year.
  • Develop in conjunction with academic departments an advising system for residence hall student academic needs.
  • Develop tutorial program for students in need of academic assistance.
  • Further train our staff in customer service.
  • Develop a training tape that focuses on customer service.
  • Provide a full time customer service specialist in Residential Life Office.
  • Explore four year room rate guarantee program.
  • Renovate and remodel Lawrence Hall for future student housing needs.
  • Renovate and remodel each residence hall main lounge/lobby.
  • Explore additional special interest/floor housing options.
  • Explore contract cleaning vs. current custodial program.
  • Hire personnel to fulfill custodial needs on the weekends (garbage, bathrooms, kitchens, etc.)
  • The person/people hired would complete tasks in all seven halls.
  • Create apartment style living areas with kitchens for juniors, seniors and possibly, families.
  • Microfridge in each room as part of normal furnishings.
  • Loftable furniture (bed system) in each room provided by SCSU.
  • Food service in Shoemaker (maybe more coffee shop type satellite, not full service buffet).
  • Require training of all people working in the halls (GMW's, Maintenance, outside vendors) that would outline basic customer service expectations, our values (such as alcohol free, no tolerance for racism, academic support, etc.) and implement a system of accountability for those working in our buildings that do not support our efforts.
  • Adopt-A-Block program.
  • Explore the concept of a retail food mart in Garvey Commons.

Measurable Outcomes:

The Department of Residential Life will measure success of these initiatives by:

  • Developing a comprehensive student satisfaction survey and administering the survey during the 1998-99 academic year. A baseline satisfaction level will be determined against which future satisfaction of students will be measured, by re-administering the survey each year.
  • Student focus groups will be conducted in each hall on an annual basis.
  • Academic success of our students will be measured through study of grade reports by hall, class and program.
  • Retention statistics will be complied and evaluated for increased retention, annually.
  • Exit surveys will be conducted with sample groups of students leaving our program and/or withdrawing from St. Cloud State University.
  • Food service satisfaction surveys will be conducted annually.
  • A comparison study of the cost of living on-campus versus off-campus and versus other universities housing programs will be completed annually.
  • On going evaluation and feedback from our residence hall student leadership groups (Hall councils and Residence Hall Association) will be provided.

Diversity and Justice

Student Life and Development through staff contacts, programs and services will foster an understanding of human differences and promote a just community in which every student is free to learn and grow.

Departments within Student Life and Development will provide a supportive, civil and welcoming environment for all members of the university community.

SLD will improve staff understanding of human differences and needs as they pertain to the delivery of services.

Current Initiatives:

  • We are implementing additional staff training at all levels of staff.
  • We are committed to increasing the diversity of our staff (i.e. 14 of 38 new RAs were students of color) .
  • We have implemented a "no tolerance" policy and have established effective protocols/procedures for reporting and responding to incidents of racism/bias.
  • Increasing staff programming that is inclusive of all individuals and have specific programming requirements relating to diversity issues.
  • Educational and social programs are available on campus and in the residence halls that focus on diverse topics with emphasis on MGM programs.
  • Injustices are acted on immediately and fairly.
  • Advocates have been identified to assist students.
  • Utilize a variety of campus resources for diversity training (staff and residents).
  • Provide opportunities for RHD/AD staff to attend professional training on issues of diversity.
  • Maintain the Protocol, Advocates and Diversity committees.

New Initiatives:

  • Dr. Bassey Eyo has been hired as a consultant for 98-99. He is presenting 15 student workshops on diversity during Fall semester. He is helping us prepare a communication plan designed to get the word out to the campus community on what we are doing, and he will assist in training our staff.
  • Implement a Residence Hall Diversity Advisory Council during Fall Semester to assist with implementation of these initiatives and help us evaluate progress.
  • We have doubled our night supervisor staff, to provide additional security in the residence halls (additional $60,000 per year).
  • We have purchased and are using radios for night supervisor staff.
  • We are ordering video cameras for our front entrances.
  • We have installed safety/security posters enclosed in Plexiglas on each student room door (these include info on reporting harassment crimes).
  • We have created a 9th automatic removal offense for bias motivated offenses/harassment.
  • We will be implementing better communication mechanisms with students of color, such as focus groups, open forums, attendance at various student organization meetings, etc.
  • We are increasing our cultural diversity programming efforts at all levels, through RA's, Hall Councils, our office, and RHD's.
  • We are exploring a security device (buzzer or phone) for bathrooms.
  • Each hall is implementing a diversity committee.
  • WW Holes students in FYC have HURL 101 paired with either speech or English -- this is a pioneer program to create leaders to confront hate crimes and harassment on campus.
  • Increased programming on diversity issues at all levels of residential life and improved focus on visual programming on diverse issues.
  • Improved communication with campus advocates and student groups.
  • Residence hall staff sponsors a hall wide MGM program per year.

Future Initiatives:

  • Develop student of color advocate program for residence hall students.
  • Create Advocate and Peer Advocate positions within the residential life department.
  • Hire a full time employee in Residential Life to address issues of diversity, provide programming and conduct training.
  • Hire a professional consultant (not affiliated with SCSU) to train on everyday experiences of minority issues to eliminate/diffuse stereotypical concepts.
  • Intentional orientation program for residence hall students - required.
  • Sensitivity training for all residence hall students - enforce attendance at a Res. Life Orientation requirement (course, class, workshop).
  • Diversity issues and concepts integrated or incorporated into leadership training, programming etc. Not special and separate labeled "diversity training" but rather human decency/acceptance and celebrations of difference as a part (eventually natural part) of everything we do.
  • Ongoing training and support for all personnel working in the halls on diversity issues, policies and procedures.
  • Mandatory training and orientation for residence hall students.
  • Use the internet/email for anonymous reporting of hate crimes or harassment.

Measurable outcomes:

The Department of Residential Life will measure success of these initiatives by:

  • Developing a comprehensive student satisfaction survey and administering the survey during the 1998-99 academic year. A baseline satisfaction level will be determined against which future satisfaction of students will be measured, by re-administering the survey each year. Will attempt to focus on diversity issues, satisfaction with environment/atmosphere issues and student needs relating to diversity.
  • Student focus groups will be conducted in each hall on an annual basis to discuss many of the diversity issues facing students.
  • Academic success of our students will be measured through study of grade reports by hall, class and program.
  • Retention statistics will be complied and evaluated for increased retention, annually.
  • Exit surveys will be conducted with sample groups of students leaving our program and/or withdrawing from St. Cloud State University.
  • On going evaluation and feedback from our residence hall student leadership groups (Hall councils and Residence Hall Association) will be provided.

Information Technology

Student Life and Development will develop and utilize information technology ethically and appropriately to improve services and program access to students and other constituents, with the goals of enhancing academic success and learning in the context of global society.

Current Initiatives:

  • Resolve current residence hall computer lab problems and develop high tech, student oriented labs.
  • Res Net Program will be maintained and expanded.
  • Copiers at desks are provided for student use.
  • Voicemail/Email for staff is available.
  • Computer labs are provided in two halls, Hill-Case and WW Holes Hall.
  • Update Res. Life webpage regularly. Create hall webpages as a way to inform residents of upcoming events. Establish a voicemail hot-line of upcoming events for each hall.

New Initiatives:

  • Need improved computer lab support/maintenance by University personnel.
  • Open a Mitchell Hall student computer lab, hopefully during Spring Semester, 1999.
  • Maintenance work order program will be developed on-line to allow for faster service and better service record.
  • WW Holes Hall has added the Discover program to the computer lab.
  • Radios for Night Security personnel have been purchased and are being used.
  • Security cameras at all front doors are being ordered.
  • Use of MnSCU online system and development of the Housing Module for room assignments.
  • Create a better web page, including employment applications, email, hall pages, etc.
  • Upcoming events hotline (one per hall) via e-mail for student use.

Future Initiatives:

  • Explore Cable TV options vs satellite/fiber options for television service and telephone service.
  • Develop residence hall programmed TV channel.
  • Residence Hall room assignment via on-line/phone program should be considered.
  • Put a computer at each front desk where students can type in maintenance concerns.
  • Provide student voicemail in all rooms.
  • Card system/smart ID/multicard/Keyless entry/debit card system must be explored.
  • To have computers available in the lobby areas of all halls similar to those in the Atwood open areas.
  • Hold more classes in residence halls requiring collaboration with Academic Affairs Office.
  • Computers for every student (lap top program) should be explored.
  • Intercom/announcement system in each building.
  • Computer labs in each hall must be established.

Measurable Outcomes:

  • Developing a comprehensive student satisfaction survey and administering the survey during the 1998-99 academic year. A baseline satisfaction level will be determined against which future satisfaction of students will be measured, by re-administering the survey each year. Will include a section of technology issues.
  • Student focus groups will be conducted in each hall on an annual basis to discuss many of the issues facing students.
  • Academic success of our students will be measured through study of grade reports by hall, class and program.
  • Retention statistics will be compiled and evaluated for increased retention, annually.
  • Exit surveys will be conducted with sample groups of students leaving our program and/or withdrawing from St. Cloud State University.
  • On going evaluation and feedback from our residence hall student leadership groups (Hall Councils and Residence Hall Association) will be provided.
  • Evaluation instruments will be administered to students concerning technology issues (i.e. ResNet Program, computer labs).

University-External Relationships

Student Life and Development, through its programs and staff leadership, will contribute to the intellectual, cultural and economic development of the citizens of Central Minnesota.

Student Life and Development will promote and model positive involvement in the community by St. Cloud State University students and staff.

Current Initiatives:

  • Plan and promote in hall community service and volunteer projects and programs.
  • Encourage staff and student involvement in community affairs.
  • Community Outreach: tutoring, raking, shoveling, adopt-a-block.
  • Community Connections Pitch-In-Programs.
  • New Student Days and Residence Hall Move-In day.

New Initiatives:

  • Volunteering for Salvation Army collection during holidays.
  • Food/Toys/Stuffed animal drives for those in need.
  • Adopt-A-Family by hall.
  • Hosted Midwest Association of College and University Residence Halls (MACURH) Conference, a regional student conference of 750 students during November 13-15.

Future Initiatives:

  • Provide more Public Relations information on the positive impacts and programs in Residential Life.
  • Highlight the achievements of Resident Advisor's to hometown papers, etc.
  • Promote Resident Advisor attendance at regional Resident Advisor conferences.
  • Improve perceptions of how graduation is viewed on campus.
  • Form a "student patrol" that addresses situations where students are seen vandalizing in the community surrounding the St. Cloud State University property.
  • Develop community service committees in-hall that participate in community service projects in conjunction with Volunteer Link.
  • Keep halls connected with community job circuit via bringing in St. Cloud employers.
  • Promote/organize regional Resident Advisor conference.
  • Provide internship opportunities for new student development professionals (students), particularly for those interested in a student services career.
  • Have a community representative on various SCSU committees. (Kick-Off New student days, Res. Life/Diversity committee, volunteer link - opportunities for volunteering).

Measurable Outcomes:

  • Developing a comprehensive student satisfaction survey and administering the survey during the 1998-99 academic year. A baseline satisfaction level will be determined against which future satisfaction of students will be measured, by re-administering the survey each year.
  • Student focus groups will be conducted in each hall on an annual basis to discuss many of the diversity issues facing students.
  • Academic success of our students will be measured through study of grade reports by hall, class and program.
  • Retention statistics will be compiled and evaluated for increased retention, annually.
  • Exit surveys will be conducted with sample groups of students leaving our program and/or withdrawing from St. Cloud State University.
  • On going evaluation and feedback from our residence hall student leadership groups (Hall Councils and Residence Hall Association) will be provided.
  • Conduct focus groups with community leaders, identifying ways SCSU students can work toward improvement of University-Community relationship.
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