Planning Process
Performance Measures
Students & Stakeholders Perspective
S1: Provide students with the best possible education
S2: Be accountable to all stakeholders
S3: Expand external input for activities & programs
- Number of programs and activities revised or developed based on community demand/input
- Number of community-based research projects, partnerships, and collaborations
S4: Enhance student learning, development, and academic performance
- % of students meeting general education and program outcomes
- NSSE level of Academic Challenge
- NSSE Enriching Educational Experience
- % of graduating seniors with an international study experience
S5: Improve satisfaction of all students
- NSSE Student Satisfaction Index
- Retention rates by student category
- Graduation/program completion rates by student category
- % of students employed or situated 1 year post graduation
- Graduating Senior Survey satisfaction measures
- Advising
- Communication
- Student service
- Technology
- Major program
S6: Increase access to SCSU
- Student body composition
- 1st generation student enrollment
- Non-traditional student enrollment
- Financial aid provided
- Private financial aid provided
- Institutional aid provided
Resource Stewardship Perspective
R1: Increase & appropriately manage support from external communities
- Financial support
- Total private gifts
- Total # of donors
- Total endowment value
- Alumni participation rate (in giving)
- Number of relationships with groups and organizations that support external communities of color
- Level of satisfaction with SCSU by external communities of color
R2: Ensure human, physical & financial resources are allocated to support strategic objectives
- IPEDS categories
- % of resources reallocated to support strategic priorities
- % of new resources allocated to support strategic priorities
R3: Balance quality & quantity of programs & services
- Faculty student contact
- Average class size
- % of students with at least one course with <25 students
- Distribution of courses by enrollment
- Student faculty ratio
- NSSE Student-Faculty Interaction Benchmark
- Success rate of programs attaining accreditation/re-accreditation or external review
R4: Achieve appropriate and realistic enrollment goals
- Enrollment goals by student category
- Yield rates by student category
R5: Maintain affordable tuition & fees
- IPEDS Affordability Index
- Graduation rates by socio-economic status
Organizational Processes Perspective
OP1: Improve communication with internal & external stakeholders
- External community satisfaction measure
- SCSU event attendance by external community
OP2: Promote & support student-centered service throughout the university
- NSSE Supportive Campus Environment Benchmark
- Graduating Senior Survey – Student service
OP3: Support diversity at SCSU
- NSSE Diversity Index (1e, 1u, 1v, 1ll)
- Positive change in campus cultural climate for employees of color
- Retention and graduation rates by student demographics
- % of units with functioning CARE leadership teams
- Employee participating rates in programming focused on anti-racism or diversity education
OP4: Promote and support intentional and informal learning
- Number of service learning projects
- Number of student volunteer hours
- % of students participating in professionalizing or personal growth programs
OP5: Continuously improve through evaluation, assessment, & innovation
- Percentage of programs and services with identified learning outcomes
- Percentage of programs and services with an assessment/evaluation plan
- Percentage of programs and services using assessment data to improve student learning and service
OP6: Optimize academic, administrative, and student life and development support services
- Usage rates of campus services
- Satisfaction rates with campus services
OP7: Increase and evaluate use of multiple delivery options for programs & services
- Total # of credits from alternative delivery courses
- % of services offering alternative delivery
- Satisfaction rate with services
- Assessment results for alternative delivery courses
Organizational Readiness Perspective
OR1: Establish and maintain relationships with external stakeholders
- Employer satisfaction measure
- Community leaders satisfaction measure
- Event attendance by community
OR2: Recognize & reward employee actions that promote strategic objectives
- Committee vacancy rates
- TBD
OR3: Ensure hiring, promotion & professional development processes support objectives
- Employees of color and/or protected classes as a percent of overall employees
- Percent of new hires who are people of color and/or members of a protected class
- Turnover rates of people of color and/or by protected class compared to overall faculty
- Promotion and tenure rates of people of color and/or by protected class compared to overall faculty
- Expenditures for professional development, tuition waiver and training
- Continuous learning satisfaction measure
OR4: Promote an abundant worldview among employees
- % of employees with international experience
- % of employees with international teaching, research or service experience
- % of faculty directing or participating in study abroad programs
- Number of visiting scholars or scholar exchanges
OR5: Promote cooperation & collegiality among employees
- Mediation program measure (TBD)
- Number of courses using team teaching
- Number of interdisciplinary courses, projects, research, grants, programs, events
- Employee climate satisfaction measure
OR6: Ensure all individuals are safe and valued so they can be successful
- Grievance measure (TBD)
- Employee satisfaction rates
- Employee retention rates
- Participation rates in prevention programming
OR7: Ensure availability of disciplinary and job appropriate tools
- Employee satisfaction – tools for learning
- Student satisfaction – tools for learning
- # of students attending technology workshops
- Employee participation technology workshops
- Technology and tools availability
- Ratio of workstations per student
- Equipment and software replacement cycle
- Square feet per workstation
- Percent of classrooms considered “electronic classrooms”
- Total number of seats in electronic classrooms
- % of flexible classrooms with electronic capability
- Replacement cycle for electronic classrooms and area specific technologies
OR8: Build institutional capacity for change to meet future opportunities & challenges
- Average length of time to revise/develop programs and services
- Average length of time to revise/develop policies and procedures
- Average time to adapt facilities to serve new disciplinary/service needs
OR9: Ensure use of & access to timely and accurate internal and external data and information
- Employee satisfaction – data and information
- Student satisfaction – data and information
