How to Respond to Bullying, Mobbing, Harassment, or Other Forms of Work Interference: Resources and Guidelines for Responding to Behaviors That Interfere with Your Educational or Work Performance at SCSU or That Create an Intimidating, Hostile, or Offensive Education, Work, or Living Environment (pdf)
The Bully at Work, Gary Namie and Ruth Namie. Sourcebooks, Inc., Naperville, IL. 2009.
Conflict Coaching, Tricia S. Jones and Ross Brinkert. Sage Publications, 2008.
Getting to Yes, 2nd ed., Roger Fisher, William Ury, and Bruce Patton. Penguin, 1983.
Getting Past No, William Ury, Bantam, 1991.
Innovation, Curtis Carlson and William W. Wilmot. Crown Business, 2006.
Interpersonal Conflict, 8th ed., William W. Wilmot and Joyce Hocker. McGraw Hill, 2011.
The Little Book of Circle Processes: A New/Old Approach to Peacemaking, Kay Pranis. Good Books, Intercourse, PA, 2005. (Part of The Little Books of Justice and Peacebuilding Series)
How to Reduce Workplace Conflict and Stress, Anna Maravelas. Career Press, 2005.
St. Cloud State University Mediation Program Website: http://www.stcloudstate.edu/mediation/
Princeton University Ombuds Website, On-line Conflict Management Tutorial: http://weblamp.princeton.edu/~puombuds/OmbudsOffice/cmt/
MIT Guidelines for Raising Complaints about Harassment: http://web.mit.edu/communications/hg/
Minnesota State University Mankato, Final Report: Workplace Behavior (Bullying) Project Survey, Dec. 2, 2008: http://www.mnsu.edu/csw/workplacebullying/workplace_bullying_final_report.pdf