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BCIS News
The Information & Management journal, a top research journal in the Information Systems area, recently cited Dr. Dien Phan's publication, "A model of customer relationship management and business intelligence systems for catalogue and online retailers," (Volume 47, Issue 2, March 2010), as the second most downloaded article.
The full list of most downloaded articles can be found at http://www.elsevier.com/wps/find/journaldescription.cws_home/505553/description#description.
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