Dr. Changsoo Sohn

Dr. Changsoo Sohn

Associate Professor of Information Systems
Ph.D. in Management Information Systems
Centennial Hall 338 – (320) 308-4881
csohn@stcloudstate.edu

 

 

 

Dr. Changsoo Sohn joined the IS Department in the Fall of 2000. Between 2003 and 2006, he served as associate dean of graduate school of Business Administration at The Catholic University of Korea. His main research interests are electronic commerce and e-service quality management. His research was published in many journals and conference proceedings. Also, he is a recipient of “Gopal Kanji Prize for Best Article of 2008.”

Education:

  • Ph.D. in Management Information Systems, Southern Illinois University, 2000
  • Master of Business Administration, Southern Illinois University, 1994
  • Bachelor of Business Administration, Seoul National University, Korea, 1990

Area of Teaching:     

  • IS 340 Management Information Systems
  • IS 451/551 Telecommunication and Networks
  • IS 544 Information technology Foundation
  • MBA 632 Management Support Systems

Research Interests:          

  • E-service quality
  • Electronic commerce
  • organizational impacts of information technology, and telecommunications

Recent Publications:

Refereed Journal Articles

Sohn, C., Lee, D. I., & Lee, H. (2011). The effects of mobile CRM activities on trust-based commitment. International Journal of Electronic Customer Relationship Management, 5(2), 130 - 152.

Choi, J.W., Sohn, C., & Lee, H.J. (2010). The Impact of Multi-dimensional Trust for Customer Satisfaction. International Journal of Management Science, 16(2), 81-98.

Choi, J.W., Sohn, C., & Lee, H.J. (2009). The Role of Cue-based Trust for Trust building in e-Commerce. The Journal of Society for e-Business Studies, 14(2).

Lee, D. I., Sohn, C., & Lee, H. (2008). The role of satisfaction and trust in mobile CRM activities. International Journal of Electronic Customer Relationship Management, 2(2), 101-119.

Sohn, C., Kim, K., Roemer, C., & Yassine, A. (2006). Configuration and Coordination of Activities Within a Supply Chain: Exploring the Synergy Between Modularity and Information Technology. International Journal of Automotive Technology and Management, 6(1).

Sohn, C. (2005). E Commerce Adoption in the Small to Medium Size Computer Retailers. The Journal of Industry and Management, 13, 125-134.

Sohn, C., Troutt, M. D., Tadisina, S. K., & Brandyberry, A. A. (2005). Continuous Optimization: Linear Programming System Identification. European Journal of Operations Research, 161, 663-672.

Sohn, C. (2004). Issues in Conducting Web-Based Surveys: Comparison with Traditional Surveys. The Journal of Industry and Management, 12, 169-179.

Sohn, C., & Lee, D. I. (2004). Trust and Switching Cost as a Way to Build E-Loyalty in Internet Markets. Journal of Internet and Enterprise Management (IJIEM), 2(3), 209-220.

Sohn, C. (2003). Integrated Model for Information Systems, Organizational Learning and Competitive Advantage. The Journal of Industry and Management, 11, 239-252.

Sohn, C., & Lee, D. I. (2003). The Study on the Effect of Website User Environment on Internet Store Loyalty. Journal of Commodity Science & Technology, 30, 185-205.

Guster, D. C., Sohn, C., Safonov, P. I., & Robinson, D. (2003). A Comparison of Asynchronous Transfer Mode (ATM) and High Speed Ethernet:  The Network Design Implications to a Business Organization. International Journal of Information Technology and Decision Making, 2(4), 683-692.

Journal Articles

Sohn, C., & Tadisina, S. K. (2008). Development of e-service quality measure for internet-based financial institutions. Total Quality Management & Business Excellence, 19(9), 903-918.

Troutt, M. D., Brandyberry, A. A., Sohn, C., & Tadisina, S. K. (2008). Linear programming system identification: The general nonnegative parameters case. European Journal of Operational Research, 185, 63-75.

Troutt, M. D., Brandyberry, A. A., Sohn, C., & Tadisina, S. K. Linear programming system identification: The general nonnegative parameters case. European Journal of Operational Research.

Troutt, M. D., Tadisina, S. K., Sohn, C., & Brandyberry, A. A. (2005). Linear programming system identification. European Journal of Operational Research, 161, 663-672.

Book Chapters

Sohn, C., & Lee, D. I. (2004). Internet Markets and E-Loyalty. In Web Design and Online Consumer Behavior (pp. 282-288): Idea Group Inc.

Other

Lee, H., Sohn, C., & Lee, D. (in press). Building Customers' Trust through Mobile CRM-related Activities: Mediating Effects of Customers' Commitment: Proceedings of IRMA 2007.

Sohn, C., & Lee, H. (2005). Evaluation of CRM from the Customers Viewpoint and Mediating Effects of Commitment and Trust: Proceedings of the 14th International Conference on Comparative Management.

Sohn, C., & Choi, J. W. (2005). Trust Building Processes of Customers in Providing Personal Information over the Internet: Proceedings of the 14th International Conference on Comparative Management.

Sohn, C., Kim, K., & Cha, H. (2005). Drivers to Explain e-Business Adoption Levels in Small and Medium Sized Enterprises: Proceedings of the Pan-Pacific Conference XXII.

Sohn, C., & Liu, F. (2005). Managing Customer Loyalty by e-CRM: The Collaborative Approach: Proceedings of the Pan-Pacific Conference XXII.

Sohn, C., & Choi, J. W. (2005). The Role of Network Externality and Switching Cost for Customer Lock-In Effect: Base on Online Community: Proceedings of Pan-Pacific Conference XXII.

Sohn, C. (2005). The Competitive Advantage Effects of E-Business Adoption Levels in Small to Medium Sized Companies: Technology Acceptance Model (TAM) Perspective (pp. 186-193): Proceedings of the KACST (Korean Academy of Commodity Science and Technology).

Sohn, C., & Lee, D. I. (2004). Teaching Effectiveness for E-Learning in Information Systems Education: Proceedings of the 35th Annual Meeting of the DSI.

Sohn, C., Jang, Y. C., & Kim, K. C. (2004). Modularisation Development Path in the Auto Parts Industry: Comparison of Korea and Japan: The 8th KAMI International Symposium.

Sohn, C., & Lee, D. I. (2003). Switching Barrier of Trust as a Way to Build e-Loyalty in Internet Markets (pp. 51-68): Proceedings of the Korean Academy of Commodity Science and Technology.

Sohn, C., & Lee, D. I. (2003). Building Customers' E-Loyalty in Internet Markets: Proceedings of 7th International Conference of the Decision Sciences Institute.

Sohn, C., & Tadisina, S. (2002). Validity Related Issues of Web-Based Surveys as an Alternative to Mail Surveys: Proceedings of the 2002 DSI Conference.

Sohn, C., & Lee, D. I. (2002). Trust to Build Customers' Loyalty in Internet Markets: Proceedings of the 2002 DSI Conference.

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