SCSU Event Calendar

Customer Service: The Fundamentals

Date: March 18, 2013
Time: 2:00 PM - 3:00 PM
Location: Centennial Hall 351
Description: Conferences & Workshops. This workshop is an overview of different techniques to better your customer service skills when working with many different facets of the campus community. This workshop also discusses guidelines for proper phone etiquette, how to work with irritated customers, and the stress relief techniques to use when feeling overwhelmed at your workstation.
Cost: Free
Sponsor:
Information Technology Services
Contact:
Kristen Carlson
St Cloud State
Saint Cloud MN 56301
308-4187
training@stcloudstate,edu
Website: http://huskynet.stcloudstate.edu/help/training/default.asp

'Customer Service: The Fundamentals' Schedule

Date Time Location
March 18, 2013 2:00 PM - 3:00 PM Centennial Hall 351