Customized Education and Professional Development
Customized Education Offerings
Certificate in Management & Supervision
CERTIFICATE IN MANAGEMENT & SUPERVISION
July 7 – 11, 2008
Held at the:
St. Cloud State University
St. Cloud, Minnesota
Brought to you by:
SCSU Center for Continuing Studies
and the
SCSU G.R. Herberger College of Business
Join us for an excellent fall certificate program filled with useful information and techniques for all managers and supervisors!
CERTIFICATE IN MANAGEMENT & SUPERVISION
With: Dr. Richard Sebastian
The G.R. Herberger College of Business and Center for Continuing Studies at St. Cloud State University is pleased to offer programs in management, supervision and leadership. These workshops and certificate programs are designed to improve Minnesota businesses by training managers and supervisors in the latest techniques of employee management.
Who Should Attend?
These programs and workshops are non-credit courses intended for anyone who wants to upgrade their skills in the practical aspects and applications of the techniques covered. They are not applicable to any degree programs at SCSU. They are designed especially for the businesses that want to improve the skills of their employees who wish to move into management and supervisory positions. They do not require formal admission to SCSU.
MAAO Certificate Requirements
While students may enter a certificate at any point and take any of the courses outlined below, to earn a certificate they must attend all of the classes and complete all assignments and exams with at least a 70%. (Formal grades will not be issued for any of these non-credit classes.)
Purpose:
The series will develop basic supervisory skills or prepare employees for supervisory positions. It centers on skill development through the use of adult learning techniques such as self-assessment, descriptions and demonstrations of correct behavior/actions, observation of models of correct behavior and skills used correctly, role-playing, feedback and assignments that can be employed on the job. The instruction emphasizes the transfer of skills to a specific situation.
Meet Your Facilitator
Dr. Richard Sebastian
A professor of management at St. Cloud State University for more than 15 years, has extensive experience working with business and industry to design programs to improve employee productivity through effective management and supervision.
The Courses:
Managing and Leading People (3 CEUS) 3 hours
What are the characteristics of and differences between managing and leading?
Topics
• The nature of management
• Management skills
• Management functions and practices
• Managing vs. leading
• Major approaches to leadership-trait, behavioral, contingency, charismatic
Effective Interpersonal Communications (3 CEUS) 3 hours
How to improve communications and listening efficiency by changing behavior.
Topics
• Model of the communication process
• Functions of communication
• Constructive communication guidelines
• Active listening guidelines
• Barriers to communication
• Formal and informal communication
Giving and Receiving Effective Feedback (3 CEUS) 3 hours
Techniques for keeping feedback impersonal, goal oriented and appropriately delivered. Ways to insure that feedback fits the person to whom it is directed and to insure understanding.
Topics
• Feedback: its nature, types and purposes
• Interpersonal behavior, blind spots and feedback
• Guidelines for providing feedback and recognition
• Guidelines for accepting feedback
Motivating Employees (3 CEUS) 3 hours
Discussion of the major models for motivation and application of the models to specific situations
Topics
• What is motivation?
• Motivation vs. performance
• Major approaches to motivation needs, learning, expectancy, equity, goal setting, job design
Performance Appraisal (3 CEUS) 3 hours
Effective timing of performance evaluations, who should make them, and criteria included. Discussion and application of types of evaluation techniques.
Topics
• Nature and functions of performance appraisal
• Performance criteria and their development
• Performance appraisal procedures
• Biases and other issues in performance appraisal
Effective Discipline (3 CEUS) 3 hours
What is discipline? What types of problems require action? Using progressive discipline and due process. Counseling skills, and documenting disciplinary action. Can discipline be avoided? When?
Topics
• Nature of discipline
• Problems with the use of negative consequences
• Administering discipline effectively
• Other issues mitigating circumstances, due process and progressive discipline
• Applying discipline principles
Group Decision Making and Problem Solving (3 CEUS) 3 hours
When is group decision making appropriate. What to do if the group becomes dysfunctional. Techniques for improving group productivity and participation.
Topics:
• Techniques of group decision making
• Advantages of different decision making techniques
• Rational problem solving
• Improving group decision making
Managing Problem Behaviors (3 CEUS) 3 hours
Most problem situations fall into a relatively small number of categories: absenteeism or tardiness, harassment, drug and alcohol problems, interpersonal disagreements. Supervisors can learn techniques for dealing with problems before they affect productivity
Topics
• Describing and diagnosing behaviors carefully
• Types of behavioral interventions
• Common specific problems and how to deal with them
Resolving Conflict Constructively (3 CEUS) 3 hours
Determining the supervisory conflict resolution "style." When to intervene
Topics
• Conflict and its major categories
• Modern view of conflict, including positive consequences
• Personal styles of conflict resolution
Constructive methods of conflict resolution
CERTIFICATE IN MANAGEMENT & SUPERVISION
With: Dr. Richard Sebastian
Certificate Program Details:
Time Schedule
Participants should check in at 8:00 a.m. Monday morning. Sessions will be held from 8:30 a.m. to 4:30 p.m., Monday through Thursday. Friday morning will begin at 8:30 a.m. and include a time for review and course examination (exam is optional except for assessors using it to meet one of their educational requirements). The class will end by 1:00 p.m. Friday. Each course includes a total of 30 hours of classroom instruction, not including examinations.
Where: St. Cloud State University Campus
720 Fourth Avenue South
St. Cloud, MN 56301
Fees
The registration fee is $375, which covers all training sessions and materials. All registrations are due by one week prior to workshop to allow for an accurate participant count. Early registration is encouraged.
Please donload the registration form here: (Word Format) 08 Management & Supervision Registration page
Please call if you would like more information or have questions. Contact Gail Ruhland @ gmruhland@stcloudstate.edu or Charlotte the SCSU Center for Continuing Studies at (320) 308-4723.
Confirmation letter and map will be mailed to all registered participants
Special Accommodations
To ensure full participation in this workshop, please inform us about any dietary requirements or physical challenges which should be addressed prior to your arrival.
Customized Corporate Education
The Center for Continuing Studies invites inquiries from businesses and organizations throughout the State of Minnesota regarding targeted programs specific to individual needs.
If you or your business is interested in having a training package designed for your needs, contact:
Gail Ruhland
Director of Training Program Development
St. Cloud State University, Center for Continuing Studies
320-308-5759 or
Gmruhland@stcloudstate.edu.
