Center for Continuing Studies - Innovative Leadership for Lifelong Learning

Center for Continuing Studies - Innovative Leadership for Lifelong Learning - St. Cloud State University

enhanced customer service: increasing profits & Loyalty

Customer Service and the skills that go along with providing good customer service are essential in today's workforce.  Did you know...

  • Customer Service skills are listed in the 10 top skills employers want
  • 80% of businesses provide customer service
  • It takes 5 times more resources to find new customers than it takes to retain a current customer

Who should attend:

  • Business leaders - owners, supervisors, managers, etc - who want to develop their staff in their customer service, inside sales & order desks, and credit & collections departments.
  • Anyone whose job has them interacting with customers
  • Those who are looking to enhance their skills, perhaps to beef up their resume, aide in their job search or advance their career.

Our Customer Service course is being offered via two delivery methods:

Online

Classroom

For more information please contact Tammy at Tammy@scsutraining.com.

 

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