Center for Continuing Studies - Innovative Leadership for Lifelong Learning

Center for Continuing Studies - Innovative Leadership for Lifelong Learning - St. Cloud State University

Enhanced customer service: increasing Profits & Loyalty (Online)

The online version of our customer service offering consists of 4 main areas of customer service with different modules within each theme.  There are a total of 14 different module- you can choose to take as many or as few as you'd like.  Or if you would like to become certified you choose 8 out of the 14 that most appeal to you. These self-paced modules take an average of 2 - 4 hours each, with a test at the end of each module. Below are the 4 main themes:

  1. Quality Service Management
  2. Teamwork & Teamwork Development
  3. Customer Experience Management
  4. Motivation and Self-Development

The Customer Service Training comes in 3 packages:

Certificate Package

Modules purchased                  Price            

               1                              $150             Package Price

               2                              $150             Package Price

               3                              $150             Package Price

               4                              $150             Package Price

               5                              $150             Package Price

               6                              $150             Package Price

               7                              $150             Package Price

               8                              $150             Package Price

You choose which 8 modules out of the 14 available to complete to earn the certificate. Total cost for certificate: $1200.

Try & Buy

Modules purchased                  Price            

               1                              $199             Full Price

               2                              $199             Full Price

               3                              $167             Package Price

               4                              $167             Package Price

               5                              $167             Package Price

               6                              $167             Package Price

               7                              $167             Package Price

               8                              $167             Package Price

You purchase 2 modules for regular price on trial basis and exercise option to purchase the remaining 6 modules at a discount price saving $200. Total cost for certificate: $1400. 

Ala Carte

Modules purchased                Price            

               1                              $199             Full Price

               2                              $199             Full Price

               3                              $199             Full Price

               4                              $199             Full Price

               5                              $199             Full Price

               6                              $199             Full Price

               7                              $199             Full Price

               8                              $199             Full Price

Only interested in a handful of modules and don't want the certificate? With this option you can finish as many or as few as you'd like. 

 

Register online

 

Learn more about our classroom offering here. Back to the main Customer Service page.

For more information please contact Tammy at Tammy@scsutraining.com.

 

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