Center for Continuing Studies - Innovative Leadership for Lifelong Learning
Enhanced customer service: increasing Profits & Loyalty (Online)
The online version of our customer service offering consists of 4 main areas of customer service with different modules within each theme. There are a total of 14 different module- you can choose to take as many or as few as you'd like. Or if you would like to become certified you choose 8 out of the 14 that most appeal to you. These self-paced modules take an average of 2 - 4 hours each, with a test at the end of each module. Below are the 4 main themes:
- Quality Service Management
- Teamwork & Teamwork Development
- Customer Experience Management
- Motivation and Self-Development
The Customer Service Training comes in 3 packages:
Certificate Package Modules purchased Price 1 $150 Package Price 2 $150 Package Price 3 $150 Package Price 4 $150 Package Price 5 $150 Package Price 6 $150 Package Price 7 $150 Package Price 8 $150 Package Price You choose which 8 modules out of the 14 available to complete to earn the certificate. Total cost for certificate: $1200. |
Try & Buy Modules purchased Price 1 $199 Full Price 2 $199 Full Price 3 $167 Package Price 4 $167 Package Price 5 $167 Package Price 6 $167 Package Price 7 $167 Package Price 8 $167 Package Price You purchase 2 modules for regular price on trial basis and exercise option to purchase the remaining 6 modules at a discount price saving $200. Total cost for certificate: $1400. |
Ala Carte Modules purchased Price 1 $199 Full Price 2 $199 Full Price 3 $199 Full Price 4 $199 Full Price 5 $199 Full Price 6 $199 Full Price 7 $199 Full Price 8 $199 Full Price Only interested in a handful of modules and don't want the certificate? With this option you can finish as many or as few as you'd like. |
Learn more about our classroom offering here. Back to the main Customer Service page.
For more information please contact Tammy at Tammy@scsutraining.com.
St. Cloud State University is a member of the Minnesota State Colleges and Universities system.
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