Center for Continuing Studies - Innovative Leadership for Lifelong Learning

Center for Continuing Studies - Innovative Leadership for Lifelong Learning - St. Cloud State University

Communicating in challenging situations

What do you think of when you think of – communication?  How adept are you at communicating with others?  Do you ever wish you could say “No” and not feel guilty?  Do you and your colleagues seem to be speaking in two different languages?  And, how about that boss of yours – always disrespectful and rude – how do you deal with that? 

Communication skills are important in working and living together effectively.  Whether we are communicating with coworkers, team members, and customers or with family and friends, communication plays a pivotal role in your relationships with others.

It can sometimes be a challenge to convey messages to others, particularly when what we need or want to say is difficult.  Are you able to do so with respect?  Do you tend to be aggressive?  Or are you someone who tends to be more passive and avoid confronting someone else?  What is the difference among aggressive, passive, and assertive?  Or maybe you wear a T-shirt that says on the front of the shirt, “I don’t get mad,” and on the back of the shirt it says, “I get even!”

This program is highly interactive while focusing on basic communication skills and assertiveness.

Learning Objectives:

  1. Recognize your “self” as the tool of your communication
  2. Practice the essential communication skills of listening and paraphrasing
  3. Differentiate among passive, aggressive, assertive, and passive-aggressive communication
  4. Identify roadblocks that prevent you from delivering difficult messages
  5. Use 10 assertiveness techniques to communicate more effectively.

Meet the presenter: Dr. Susan Strauss

Workshop Details:

HRCI:  HRCI approval pending

When: Wednesday, February 29, 2012

Time: 8:30 a.m. - 4:30 p.m.

Where:

SCSU Welcome Center

355 5th Ave. S., St. Cloud, MN  56301

NOTE:  Free, convenient, secure indoor parking!

Recertification Credit Hours Awarded: 6.75 HRCI Seal

 

Cost per individual workshop:

Early Bird: $149 (registered by February 15, 2012)

Non-Early Bird: $169 (registered after February 15, 2012)

Sorry - Registration for this workshop is closed

This workshop is part of the Wednesday Workplace Sticky Situation Series and you can SAVE by bundling two or more together!  The other Wednesday Workplace Sticky Situations workshops are:

Effective Succession Planning/Workplace Mentoring January 25
Workplace Incivility March 28
Employee Coaching April 25

 

Bundle Pricing:

Any two (2) of the workshops and they are $139 each ($278 for two) - a savings of $60 off full price of two workshops!

Any 2 Registration Form (PDF)

Please submit as noted on registration form.

Any three (3) of the workshops and they are $139 each ($417 for three) - a savings of $90 off full price of three workshops!

Any 3 Registration Form (PDF)

Please submit as noted on registration form.

All four (4) of the workshops and they are $139 each ($556 for four) - a savings of $120 off full price of four workshops!

All 4 Registration Form (PDF)

Online Registration

Cost per individual workshop:

Early Bird: $149 if registered at least two weeks prior to workshop

Non-Early Bird: $169 if registered after two weeks prior to workshop

To register for an individual workshop please visit it's webpage (see table above)

 

 

 

 

 

 

 

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