St. Cloud State University
Center for Continuing Studies - Innovative Leadership for Lifelong Learning
ADR Services
ADR Services available through the Institute include:
Facilitated Conversation |
ADR Forms Application for Financial Assistance Word DOC | PDF |
A facilitated conversation is an informal meeting between two or more parties involved in a dispute. Conducted by a trained facilitator, a facilitated conversation helps individuals communicate during potentially difficult sessions. These informal conversations might be between employees, an employee and their supervisor or manager, a board of directors, council members, or even between neighbors. With direct and respectful conversations, individuals can often move to a reasonable and mutually acceptable conclusion.
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Coaching consists of a one-on-one confidential consultation with a trained conflict coach. This process allows individuals to talk through the process of resolving current disputes and/or preventing issues from escalating. Coaching can also be used to teach new skills in managing conflict or conducting difficult conversations with others. Individuals work confidentially with one of the Institute’s trained conflict resolution coaches on areas specific to the individual’s or organization’s needs.
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Formal mediation involves a neutral third-party mediator meeting with the participants involved in a dispute. The mediator acts to encourage and facilitate the resolution of a dispute without prescribing the resolution. While the process is formal, it is designed to be non-adversarial, with the objective of helping the disputing individuals reach a mutually acceptable agreement. Mediation is voluntary and confidential, and allows individuals a safe space to discuss the issues surrounding their conflict. Our trained mediators can conduct mediations of any size, between two or more individuals or between entire departments. Mediators are specially trained to manage conflicts concerning collective bargaining agreements, workplace disputes, and discrimination and harassment issues. We will work with your legal, affirmative action, or human resources department to facilitate a process that works within your organization’s requirements.
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Organizational or departmental retreats are often used for team building, strategic planning, or to initiate organizational change. Our trained mediators and coaches can be used to facilitate such a retreat and allow all of your team members to participate fully in the process.
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The Institute for ADR will conductthe following training: Civil, Family, Transformative Mediation, Civil Arbitration, Elimination of Bias in ADR, Introduction to Peace Circles, and other advanced training. Additionally, the Institute can customize dispute resolution training workshops that fit the particular needs of your organization.
Upcoming Training Opportunities
Peace Circles are a way of bringing people together in a circle in order to build community, to understand one another, strengthen bonds, and solve problems. Circles can be used in the workplace, neighborhoods, schools and the community to bring us together.
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St. Cloud State University is an affirmative action/equal opportunity educator and employer.
St. Cloud State University is a member of the Minnesota State Colleges and Universities system.
