Collections

An account in collection status is an accounts receivable balance owed the University which has been turned over to an outside collection agency.

Policy

Student accounts over 120 days past due will be subject to collection procedures. Balances less than $30 will not be placed in collection status.

Business Services will complete collection procedures by the eighth week of each term.

Procedure

During the fourth or fifth week of each term, Business Services will review accounts receivable balances to determine which accounts are over 120 days past due. The Accounts Receivable Director will verify that the charges on these past due accounts are accurate and will begin collection procedures.

Each student with an account over 120 days past due will be sent a letter notifying them they have 21 days to respond or their account will be turned over to the Minnesota Collection Enterprise (MCE.)

Students who respond within the 21 day deadline will have the option to:

• pay their account in full.
• set up a payment plan to pay off their account balance within one year.
• appeal the charges on their account, or prove it is not a valid obligation.

Students who do not respond within the 21 day deadline will have their account submitted to MCE for collection.

After an account has been turned over to MCE the University is no longer involved in the collection process. The student must deal directly with MCE.

The University will respond to requests from MCE to provide documentation regarding the student’s debt.

Also see:
Minnesota State Colleges and Universities procedure 7.6.2 Accounts Receivable Management