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JOB DESCRIPTION

DEADLINE: Friday March 8, 2013 4:00 p.m.

Job Title: Service Center Student Manager

Work Area: Service Center

Supervisor: Manager, Information Desk/Copies Plus

Pay Rate: $8.00 per hour during training/probationary period

$9.10 per hour after training

Hours: 15-20 hours a week

Building Assistant Commitment: Required to work a total of 15 hours in the Building Assistant Program

Position Summary: The Service Center Manager provides leadership in the day-to-day operations of the Service Center- Copies Plus and the Atwood Information Desk. The Student Manager trains student employees on all aspects of the Service Center, plans and executes marketing activities, responds and resolves customer concerns, and oversees operational components including inventory, Atwood vehicles, policies, event ticketing, cleaning, and employee scheduling.

Position Responsibilities Include:

Possessing a thorough knowledge of the services offered at AMC Service Center. Including Copies Plus, the Information Desk, Atwood vehicles, design center, event tickets, postal services
Train new employees in opening and closing procedures, correct pricing methods for copy orders, customer service policies, and organizational skills in the Service Center area.
Updating procedure manuals, and devise and implement new procedures when necessary
Monitoring student employee schedules and attendance.
Assisting Supervisor with the student employee evaluation process.
Training all student workers in production services.
Marketing the products and services of the Service Center

Required Qualifications:

Must be enrolled in a minimum of 12 credits and have a minimum GPA of 2.25
Minimum of one year commitment
Superb attention to detail
Management and marketing experience
Outstanding customer service skills
Ability to work with people from diverse backgrounds

Preferred Qualifications

Management and/or supervisory experience
Cash handling skills
Previous experience in a customer-service related field
Knowledge of St. Cloud State, its programs, and its services

Learning Outcome Statement: Atwood Memorial Center is committed to your development as a person and an employee. Atwood will work towards developing your skills related to communication, critical thinking and decision-making, social responsibility, professionalism, and leadership during your employment. To learn more about Atwood’s learning outcomes, please visit: http://stcloudstate.edu/atwood/

HOW TO APPLY:

1. Pick up an application packet in Atwood Memorial Center, Room #110;

2. Or complete a Student Manager application

3. A RESUME is required.

4. Hand-deliver, e-mail, fax or mail completed application and resume to:
Atwood Administration, Atwood Room #110
St. Cloud State University
720 4th Avenue South, St. Cloud, MN 56301
Fax: (320) 308-5190
e-mail: atwood@stcloudstate.edu